Shipping policy

🚚 Shipping Policy

We ship fast — most in-stock orders leave our warehouse in 1–2 business days (Mon–Fri).
Custom-cut, powder-coated, or bulk steel orders may take 3–7 business days to prepare.

Once your order ships, you’ll receive a tracking number via email.

📦 Shipping Methods

  • Standard Ground: 3–7 business days

  • Expedited: 2–3 business days

  • Freight / Pallet: Used for heavy steel orders or oversized targets

  • Local Pickup: Available at checkout - Please call or email us for local pickup options

Shipping rates are calculated at checkout based on weight, size, and destination.
Note: Heavy steel items may ship on a pallet.

🔨 Heavy Steel Freight Info

Some steel targets and plates are heavy. For pallet shipments:

  • A valid phone number is required for scheduling

  • Lift-gate service may be required for residential delivery

  • Additional fees may apply for difficult-access locations

📍 Incorrect Address / Delivery Issues

Please double-check your address at checkout.
Orders returned to us due to incorrect information may require additional shipping fees to reship.

📦 Lost or Damaged Packages

If your shipment arrives damaged or is lost:

📩 Email us within 7 days with:

  • Order number

  • Photos of damage (if applicable)

We’ll work with the carrier to make it right.

↩️ Returns

Unused steel targets and accessories can be returned within 30 days of delivery.
Customer pays return shipping unless the return is due to our error.

❗Custom-cut, custom-drilled, or custom powder-coated items are not returnable.

🌎 International Shipping

We currently ship within the United States.
International shipments for steel may be limited — contact us for details.

💬 Questions?

We're here to help — reach out anytime through our support page.